Terms and Conditions
Guest Policy
Updated as of May 2024
Contract
By making a reservation with 1066 Holidays Ltd, you are entering into a contract governed by the following terms and conditions:
1066 Holidays Ltd acts as a third-party service on behalf of property owners. The rental agreement, in all circumstances, is established between you, the guest, and the property owner, who acts as the host. This agreement is made with the understanding that you will occupy the property for a specified period (as outlined in the Housing Act 1988 Schedule 1 paragraph 9 or equivalent legislation in other jurisdictions). It is important to acknowledge that this agreement does not constitute an assured tenancy, and it does not lead to the creation of a statutory periodic tenancy upon its conclusion.
You are booking a privately owned self-contained property only, any facilities within the location of the property (such as a holiday park) are the responsibility of the Park owner and may charge you for use of their facilities. 1066 Holidays has no control over the quality of these services and are at the guests discretion if they wish to make use of them.
No Barbeques are permitted at any of our properties and no naked flames, smoking or vaping is permitted in the property.
Guest Verification
Under the Immigration (Hotel Records) Order 1972, all serviced and self-catering accommodation premises must keep a record of all guests over the age of 16.
Reservation conditions are contingent upon the successful completion of the guest verification process before check-in. Our verification partner, Lodgify, will contact all primary guests at the time of booking to facilitate this process.
Guests who have not completed verification will not receive relevant access details. 1066 Holidays reserves the right to cancel bookings in such cases, in accordance with our company’s cancellation policy.
Cancellation
Should you need to cancel your reservation, please contact our Guest Support team by email at enquiries@1066holidays.co.uk. We do recommend that you take out holiday insurance for your stay.
Guests who cancel at least 31 days before the check-in date may be eligible for a refund of the total booking balance, minus 20% deposit and £25 admin fee. If a guest cancels less than 30 days before the check-in date, no refund will be issued.
If a guest chooses the ‘Part now, part later’ payment method, the remaining balance must be received no later than 30 days before the check-in date. Failure to make full payment within this timeframe will result in the cancellation of the reservation, with no refund of the partial payment.
Guests must initiate cancellations, via email, before 11:59 p.m. on the 31st day before check-in to be eligible for a refund. All times are specific to the time zone of your selected property.
Additional Charges
An unauthorised early check-in or late check-out may incur a £50 charge.
Please be mindful of your keys as a £100 fee will be imposed for lost keys.
Additionally, please note that a minimum charge of £50 will apply for a call-out due to lockout and the delivery of a spare set of keys, or if keys are not left in the key safe upon departure.
Smoking
Smoking is strictly prohibited within the property. Evidence of smoking will result in additional charges.
VAT Receipts
As 1066 Holidays does not charge a guest commission on bookings and the nightly rate is a disbursement to the host, VAT does not apply. Consequently, we are unable to provide VAT invoices. However, we can confirm that the payment confirmation from Stripe and the receipt available on our Direct site serve as sufficient proof of purchase.
Rental Period
The rental period typically begins at 4:00 pm on the day of arrival, unless otherwise communicated, and concludes at 10:00 am on the day of departure.
Use of Property
You agree that the number of occupants, including children, in any property managed by 1066 Holidays will not exceed the maximum specified in the property listing.
Furthermore, you commit to using the property in accordance with current government guidelines, limiting its use to domestic travel, essential travel, and domestic purposes. Therefore, parties are strictly prohibited.
Our properties are intended for personal and domestic use only. Commercial activities, such as social gatherings and parties, are strictly prohibited. 1066 Holidays reserves the right to terminate a booking without notice or refund in the event of a breach of this condition.
You also agree not to use our properties in a manner that causes a disturbance or annoyance to neighbouring properties. Please note quiet time commences at 11pm.
Access & Check-In/Out
Check-in and check-out instructions will be provided by the 1066 Holidays management team via the guest portal supplied at time of verification
All properties are accessible via a lockbox, unless otherwise indicated in the listing. Instructions for accessing the lockbox will be supplied via the guests portal.
Our standard check-in time is from 4:00 pm onwards, though this may vary depending on the property; please refer to the property listing for exact times.
Check-out is typically before 10:00 am; again, please check the property listing for precise details.
You and your party must allow access to the property by the local management team or service providers at reasonable times and, in emergencies, at any time, whether or not you or your party are present. This access is necessary for urgent maintenance, compliance with statutory requirements, and the needs of regulatory bodies governing our properties.
Care of Property
You and your party agree to maintain the property and its contents in the same condition as when you arrived.
Should you or any of your group cause damage to the property or its contents through action or negligence, you agree to cover the reasonable costs of repairing any such damage.
Minor incidents like broken glass or cups will not incur charges, but damage beyond that or additional cleaning costs may result in charges.
Upon departure, you must ensure that the property is reasonably clean and tidy. We may charge for additional cleaning if necessary.
Property Keys
Upon check-in, 1066 Holidays will provide you with one set of keys to the property. These keys must be returned to the key safe on your departure date. Lost keys will result in a charge of £100.
Linen
Clean bed linen and towels will be provided for each guest at the start of your stay, unless otherwise stated in the property description. Linen and bedding for any sofa beds, as advertised in the listing, will be provided based on the maximum occupancy specified in the listing. Information regarding the location of additional bedding can be found in the guest manual. Additional linen requests will be subject to charges.
WiFi
A Majority of properties managed by 1066 Holidays offer WiFi access. However, we cannot guarantee the speed or reliability of the WiFi service.
Personal Belongings / Lost Property
1066 Holidays are not liable for damage to or loss of your personal property unless such damage or loss results from our negligence. We recommend that you have adequate holiday insurance to cover your belongings. Lost property will be held for 14 days from the departure date and can be retrieved upon request. Charges for postage and packing will be passed on to cover costs, and we do not accept responsibility for the safe transportation of returned items.
Health & Safety
For your safety, please read and adhere to the important information provided in the online guest manuals provided at check-in. This includes crucial details about appliances. While 1066 Holidays strives to maintain safe properties, each guest has a responsibility to prioritise their own safety. Please use the facilities safely and responsibly.
Resolutions Procedure
In the event that your stay with 1066 Holidays falls short of your expectations and you need to address a concern, please reach out to our Guest Support team. You can contact them via email at enquiries@1066holidays.co.uk. Please note that we cannot consider compensation for complaints raised after your stay has concluded unless you have informed our Guest Support team of the issue and given them an opportunity to resolve it during your stay.
Liability & Compensation
1066 Holidays cannot accept responsibility or provide compensation for any failure to fulfil its obligations if such failure results from events, circumstances, or causes beyond our reasonable control. These include but are not limited to appliance breakdowns, plumbing or wiring issues, loss of internet access, nearby construction activities, utility service interruptions, or pest infestations. 1066 Holidays shall bear no liability for any death or personal injury unless it directly results from our negligence.
Please carefully review these terms and conditions. Submitting a reservation request signifies your acceptance of these terms.
Privacy Policy
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